Deprecated: Return type of LD_REST_Quiz_Statistics_Controller_V2::current() should either be compatible with Iterator::current(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php on line 107
Deprecated: Return type of LD_REST_Quiz_Statistics_Controller_V2::next() should either be compatible with Iterator::next(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php on line 117
Deprecated: Return type of LD_REST_Quiz_Statistics_Controller_V2::key() should either be compatible with Iterator::key(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php on line 129
Deprecated: Return type of LD_REST_Quiz_Statistics_Controller_V2::valid() should either be compatible with Iterator::valid(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php on line 141
Deprecated: Return type of LD_REST_Quiz_Statistics_Controller_V2::rewind() should either be compatible with Iterator::rewind(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php on line 152
Warning: Cannot modify header information - headers already sent by (output started at /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php:22) in /home1/banksacco/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893
Warning: Cannot modify header information - headers already sent by (output started at /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php:22) in /home1/banksacco/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893
Warning: Cannot modify header information - headers already sent by (output started at /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php:22) in /home1/banksacco/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893
Warning: Cannot modify header information - headers already sent by (output started at /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php:22) in /home1/banksacco/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893
Warning: Cannot modify header information - headers already sent by (output started at /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php:22) in /home1/banksacco/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893
Warning: Cannot modify header information - headers already sent by (output started at /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php:22) in /home1/banksacco/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893
Warning: Cannot modify header information - headers already sent by (output started at /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php:22) in /home1/banksacco/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893
Warning: Cannot modify header information - headers already sent by (output started at /home1/banksacco/public_html/wp-content/plugins/learndash-lms/includes/rest-api/v2/class-ld-rest-quiz-statistics-controller.php:22) in /home1/banksacco/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1893
{"id":9566,"date":"2023-07-25T07:45:44","date_gmt":"2023-07-25T07:45:44","guid":{"rendered":"https:\/\/www.kenyabankers.coop\/?page_id=9566"},"modified":"2024-11-12T16:41:41","modified_gmt":"2024-11-12T16:41:41","slug":"careers","status":"publish","type":"page","link":"https:\/\/www.kenyabankers.coop\/careers\/","title":{"rendered":"Careers"},"content":{"rendered":"\t\t
Job Description: Collection Executive – Kakuma Branch, Kenya Bankers<\/strong><\/p>
Position:<\/strong> Collection Executive<\/p>
Branch:<\/strong> Kakuma Branch<\/p>
Department:<\/strong> Collections<\/p>
Reports To:<\/strong> Credit Analyst<\/p>
Location:<\/strong> Kakuma, Turkana County<\/p>
\u00a0<\/strong><\/p>
Job Summary:<\/strong><\/p>
The Collection Officer at Kakuma Branch of Kenya Bankers plays a crucial role in managing delinquent loan accounts, negotiating repayment plans, and ensuring the timely collection of outstanding balances. This position is responsible for preserving the quality of the loan portfolio while maintaining positive member relationships.<\/p>
Key Responsibilities:<\/strong><\/p>
Loan Collections:<\/strong><\/p>
Delinquency Management:<\/strong> Identify and contact members with outstanding loan balances to remind them of their repayment obligations.<\/li>
Repayment Negotiation:<\/strong> Arrange and negotiate repayment plans for delinquent accounts while adhering to Sacco policies and regulations.<\/li>
Follow-Up:<\/strong> Conduct regular follow-ups on delinquent accounts, addressing member inquiries and concerns regarding repayment terms.<\/li><\/ol>
Member Education:<\/strong><\/p>
Financial Counseling:<\/strong> Provide guidance and support to members facing financial difficulties, helping them understand their repayment options.<\/li>
Loan Restructuring:<\/strong> Suggest loan restructuring or refinancing options to members in need of more manageable terms.<\/li><\/ol>
Records and Documentation:<\/strong><\/p>
Documentation:<\/strong> Maintain organized and up-to-date records of all collection activities, including member interactions, repayment agreements, and payment receipts.<\/li>
Data Entry:<\/strong> Accurately enter and update member information and account details in the Sacco’s database.<\/li><\/ol>
Compliance and Reporting:<\/strong><\/p>
Policy Adherence:<\/strong> Ensure that all collection processes align with Sacco policies, regulatory requirements, and industry best practices. Ensure that loans are collectable before disbursements.<\/li>
Reporting:<\/strong> Prepare and submit regular reports on collection efforts and performance to the Credit Manager.<\/li><\/ol>
Qualifications and Skills:<\/strong><\/p>
High school diploma or equivalent. A degree in finance or a related field is a plus.<\/li>
Previous experience in a collection or credit-related role is preferred.<\/li>
Strong communication and negotiation skills.<\/li>
Understanding of Sacco collection practices, loan restructuring, and financial counseling.<\/li>
Proficiency in using computers and financial software.<\/li>
Detail-oriented with a commitment to accuracy in record-keeping.<\/li>
Knowledge of local market conditions and member needs.<\/li>
Fluency in Kiswahili, Arabic, French will be an added advantage.<\/li>
Understanding of Islamic finance and Islamic banking principles will be an added advantage.<\/li><\/ul>
Working Conditions:<\/strong><\/p>
The job is typically performed in an office environment within Kakuma Branch.<\/li>
Requires making outbound calls to members, as well as conducting in-person meetings for collections when necessary.<\/li><\/ul>
Key Performance Indicators (KPIs):<\/strong><\/p>
Collection Efficiency:<\/strong>
KPI:<\/strong> Percentage of delinquent accounts successfully resolved or restructured.<\/li>
Target:<\/strong>
Achieve an 80% high resolution rate for delinquent accounts.<\/li>
Maintain PAR below 4%<\/li><\/ol><\/li><\/ul><\/li>
Timely Collections:<\/strong>
KPI:<\/strong> Average time taken to collect loan payments from delinquent accounts.<\/li>
Target:<\/strong> Collect payments within 30 of the due date.<\/li><\/ul><\/li>
Member Satisfaction:<\/strong>
KPI:<\/strong> Member feedback or surveys regarding collection services and interactions.<\/li>
Target:<\/strong> Achieve a satisfaction rating of 85 %.<\/li><\/ul><\/li>
Data Entry Accuracy:<\/strong>
KPI:<\/strong> Accuracy in entering and updating member information and collection records.<\/li>
Target:<\/strong> Maintain a 99% accuracy rate.<\/li><\/ul><\/li>
Compliance with Policies:<\/strong>
KPI:<\/strong> Adherence to Sacco collection policies and regulatory guidelines.<\/li>
Target:<\/strong>
Ensure 100% compliance with policies and regulations.<\/li>
Ensure 100% accuracy in loan risk appraisal.<\/li><\/ol><\/li><\/ul><\/li><\/ol>
This job description outlines the primary responsibilities and qualifications for the Collection Officer position at Kakuma Branch, Kenya Bankers. The Collection Officer’s role is vital in maintaining a healthy loan portfolio while assisting members in financial distress.<\/p>
\u00a0HOW TO APPLY:<\/strong><\/p>
If you are up to the challenge and possess the necessary qualifications and experience, send your application quoting the job title on the subject\u00a0Collections Executive <\/strong>to\u00a0hr@kenyabankers.coop<\/a><\/strong><\/p>