CAREERS
COLLECTION EXECUTIVE - KAKUMA BRANCH
Job Description: Collection Executive – Kakuma Branch, Kenya Bankers
Position: Collection Executive
Branch: Kakuma Branch
Department: Collections
Reports To: Credit Analyst
Location: Kakuma, Turkana County
Job Summary:
The Collection Officer at Kakuma Branch of Kenya Bankers plays a crucial role in managing delinquent loan accounts, negotiating repayment plans, and ensuring the timely collection of outstanding balances. This position is responsible for preserving the quality of the loan portfolio while maintaining positive member relationships.
Key Responsibilities:
Loan Collections:
- Delinquency Management: Identify and contact members with outstanding loan balances to remind them of their repayment obligations.
- Repayment Negotiation: Arrange and negotiate repayment plans for delinquent accounts while adhering to Sacco policies and regulations.
- Follow-Up: Conduct regular follow-ups on delinquent accounts, addressing member inquiries and concerns regarding repayment terms.
Member Education:
- Financial Counseling: Provide guidance and support to members facing financial difficulties, helping them understand their repayment options.
- Loan Restructuring: Suggest loan restructuring or refinancing options to members in need of more manageable terms.
Records and Documentation:
- Documentation: Maintain organized and up-to-date records of all collection activities, including member interactions, repayment agreements, and payment receipts.
- Data Entry: Accurately enter and update member information and account details in the Sacco’s database.
Compliance and Reporting:
- Policy Adherence: Ensure that all collection processes align with Sacco policies, regulatory requirements, and industry best practices. Ensure that loans are collectable before disbursements.
- Reporting: Prepare and submit regular reports on collection efforts and performance to the Credit Manager.
Qualifications and Skills:
- High school diploma or equivalent. A degree in finance or a related field is a plus.
- Previous experience in a collection or credit-related role is preferred.
- Strong communication and negotiation skills.
- Understanding of Sacco collection practices, loan restructuring, and financial counseling.
- Proficiency in using computers and financial software.
- Detail-oriented with a commitment to accuracy in record-keeping.
- Knowledge of local market conditions and member needs.
- Fluency in Kiswahili, Arabic, French will be an added advantage.
- Understanding of Islamic finance and Islamic banking principles will be an added advantage.
Working Conditions:
- The job is typically performed in an office environment within Kakuma Branch.
- Requires making outbound calls to members, as well as conducting in-person meetings for collections when necessary.
Key Performance Indicators (KPIs):
- Collection Efficiency:
- KPI: Percentage of delinquent accounts successfully resolved or restructured.
- Target:
- Achieve an 80% high resolution rate for delinquent accounts.
- Maintain PAR below 4%
- Timely Collections:
- KPI: Average time taken to collect loan payments from delinquent accounts.
- Target: Collect payments within 30 of the due date.
- Member Satisfaction:
- KPI: Member feedback or surveys regarding collection services and interactions.
- Target: Achieve a satisfaction rating of 85 %.
- Data Entry Accuracy:
- KPI: Accuracy in entering and updating member information and collection records.
- Target: Maintain a 99% accuracy rate.
- Compliance with Policies:
- KPI: Adherence to Sacco collection policies and regulatory guidelines.
- Target:
- Ensure 100% compliance with policies and regulations.
- Ensure 100% accuracy in loan risk appraisal.
This job description outlines the primary responsibilities and qualifications for the Collection Officer position at Kakuma Branch, Kenya Bankers. The Collection Officer’s role is vital in maintaining a healthy loan portfolio while assisting members in financial distress.
HOW TO APPLY:
If you are up to the challenge and possess the necessary qualifications and experience, send your application quoting the job title on the subject Collections Executive to hr@kenyabankers.coop
CREDIT ANALYST- KAKUMA BRANCH
Job Description: Credit Analyst – Kakuma Branch, Kenya Bankers
Position: Credit Analyst
Branch: Kakuma Branch
Department: Credit
Reports To: Branch Manager
Location: Kakuma, Turkana County
Job Description:
Position Summary:
The Credit Analyst will evaluate and assess the creditworthiness of applicants, ensuring all loan applications meet the Sacco’s risk standards and comply with regulatory guidelines. The Credit Analyst will perform due diligence, assess the viability of loans, and provide insights to minimize credit risk, especially focusing on the refugee and MSME markets, including women and youth in blue economy and renewable energy sectors.
Key Responsibilities:
- Loan Application Assessment
- Analyze and review loan applications to ensure accurate and complete documentation.
- Conduct detailed financial and credit risk analyses on borrowers using historical and projected data.
- Evaluate loan applications focusing on women and youth borrowers, ensuring proper documentation and compliance with ESG guidelines.
- Creditworthiness Evaluation
- Perform in-depth evaluations of applicants’ credit history, financial status, and repayment ability.
- Use tools such as CRB checks, M-Pesa and bank statements, spin mobile financial analysis, and KYC processes to determine risk levels.
- Apply sustainable lending criteria in assessing applicants’ financial and operational viability, focusing on green loans and economically empowering products.
- Risk Management and Compliance
- Ensure compliance with both SACCO and ESG-aligned lending policies, including SASRA regulatory requirements.
- Identify and mitigate credit risks for high-impact borrowers such as women, youth, and refugee-led businesses, balancing financial returns with social impact.
- Identify risks in loan applications and make recommendations on credit limits and loan terms based on risk levels.
- Field Verification
- Conduct on-site field visits to verify business activities, assets, and references, especially for MSME clients and those within low-literacy regions. Confirm environmental impact, and community benefit, with particular attention to women and youth-owned businesses.
- Document ESG and social impact findings during field assessments, maintaining records that showcase the impact of financing.
- Document findings with reports and photographs where required.
- Reporting and Documentation
- Maintain accurate records and prepare loan appraisal reports with well-supported recommendations. Prepare ESG appraisal reports, including the anticipated social and environmental impacts of loans, especially for high-priority sectors like renewable energy.
- Prepare periodic reports on loan performance, delinquency rates, and risk exposure for branch management.
- Contribute to ESG impact reports by documenting metrics like job creation, carbon footprint reduction, and the financial inclusion of vulnerable populations.
- Collaboration with Credit Team
- Work with the credit committee, credit manager, branch manager, loan executives, accounts and customer service teams to facilitate loan disbursement processes.
- Participate in credit committee meetings to provide insights on high-risk or complex loan cases.
- Stakeholder and Customer Relationship Management
- Engage borrowers with transparent communication on loan terms, repayment structures, and ESG-related expectations. Explain credit decisions and advise members on financial health, improving the members’ credit capacity where needed
- Provide financial literacy support for young borrowers, refugees, and first-time loan recipients.
- Collaboration and Advocacy for Sustainable Practices
- Work with the branch’s credit and sustainability teams to advocate for sustainable lending practices and improvements.
- Contribute insights and recommendations for ESG-aligned loan products, refining offerings to support women and youth in impactful sectors.
- Training and Support
- Provide guidance and training to junior credit officers and customer-facing staff on loan assessment best practices.
- Educate junior credit officers and support staff on ESG principles and sustainable lending, ensuring the team aligns with Kenya Bankers Sacco’s commitment to responsible finance.
Key Performance Indicators (KPIs):
- Loan Processing Efficiency
- Target: Process loan applications within an average of 7 business days.
- Measure: Percentage of loan applications processed within the target timeframe.
- Loan Approval Accuracy
- Target: Maintain a loan approval accuracy rate of 99%, with less than 1% requiring revision after credit committee review.
- Measure: Percentage of loan applications requiring modifications or additional scrutiny.
- Loan Delinquency Rate
- Target: Keep the loan delinquency rate below 4% of the total loan portfolio.
- Measure: Percentage of overdue loans in the portfolio by duration (30, 60, 90+ days).
- On-field Verification Compliance
- Target: Complete on-site verifications for 100% of high-risk applications and 85% of MSME loans.
- Measure: Percentage of high-risk and MSME loan applications with completed on-site verifications.
- Risk Analysis and Reporting Accuracy
- Target: Produce monthly risk reports with an error rate below 1%.
- Measure: Accuracy of risk reports submitted, focusing on data quality and completeness.
- Compliance with Regulatory and Sacco Standards
- Target: Achieve 100% compliance with SASRA regulations and internal credit policies.
- Measure: Number of compliance breaches reported per quarter.
- Stakeholder Feedback and Collaboration
- Target: Receive positive feedback from credit committee members and branch management regarding the quality and accuracy of credit assessments.
- Measure: Qualitative feedback from credit committee, managers, and peers.
- Customer Satisfaction and Support
- Target: Achieve a customer satisfaction rate of 90% in post-loan issuance follow-ups.
- Measure: Customer feedback scores post-loan issuance and during follow-ups, especially for MSMEs and individual borrowers.
Environmental Impact Metrics
- Renewable Energy and Eco-Friendly Loans Issued
- Metric: Percentage of total loans disbursed that support eco-friendly products or renewable energy solutions (e.g., solar, biogas).
- Goal: Support sustainable projects that reduce environmental impact by targeting at least 20% of MSME loans for renewable energy products or environmentally friendly activities.
- Reduction in Carbon Footprint
- Metric: Estimated reduction in carbon emissions from financed renewable energy projects.
- Goal: Track and report on the CO₂ reduction achieved through loans issued for renewable energy products (e.g., solar systems) with an estimated 100 tons of CO₂ reduction per year as a target.
- Feedback from Women and Youth Borrowers
- Metric: Satisfaction score from women and youth borrowers on credit products and advisory services.
- Goal: Achieve a minimum satisfaction score of 90% among women and youth borrowers, highlighting the accessibility and impact of the Sacco’s lending services.
Social Impact Metrics
- Financial Inclusion for Women and Youth
- Metric: Number and percentage of loans issued to women and youth within the total loan portfolio.
- Goal: Aim for at least 70% of all loans to be disbursed to women and youth to promote gender equality and support young entrepreneurs.
- Job Creation and Economic Empowerment
- Metric: Number of jobs created or supported through loans disbursed to MSMEs, with specific tracking for women and youth-owned businesses.
- Goal: Track job creation from loans with a target of 1000 new jobs annually created or sustained through financing MSMEs owned by women and youth.
- Financial Literacy and Creditworthiness Improvement
- Metric: Percentage of clients receiving financial literacy support and education, focusing on women and youth.
- Goal: Provide 100% of clients with financial education resources or training sessions, improving credit knowledge and management skills.
- Support for Refugee and Vulnerable Populations
- Metric: Percentage of loans extended to refugees and vulnerable groups within Kakuma, especially focusing on women and youth.
- Goal: Maintain a portfolio with 25% loans targeting refugee and low-income communities, fostering financial inclusion.
Governance Impact Metrics
- Compliance with Sustainable Lending Practices
- Metric: Percentage adherence to ESG lending policies and internal sustainable lending guidelines.
- Goal: Achieve 100% adherence to ESG-aligned lending policies, with thorough documentation of sustainable lending practices in every loan assessment.
- Transparent Reporting and Disclosure
- Metric: Frequency and quality of ESG impact reporting shared with stakeholders.
- Goal: Publish quarterly impact reports, detailing ESG achievements, loan impacts on women and youth, and compliance metrics, ensuring full transparency.
- Risk Management in Vulnerable Markets
- Metric: Number of sustainable lending guidelines and risk frameworks developed specifically for high-risk MSMEs in Kakuma, focusing on women and youth.
- Goal: Develop and apply at least two targeted risk management tools specifically for MSMEs in vulnerable markets, to reduce non-performing loans and improve sustainability.
HOW TO APPLY:
If you are up to the challenge and possess the necessary qualifications and experience, send your application quoting the job title on the subject Credit Analyst to hr@kenyabankers.coop
CREDIT RISK AND RECOVERY - KAKUMA BRANCH
Job Description: Credit Risk and Recovery Executive
Position: Credit Risk and Recovery Executive
Branch: Kakuma Branch
Department: Credit and Collections
Reports To: Credit Manager
Location: Kakuma, Turkana County
Job Summary:
The Credit Risk and Recovery Executive at Kenya Bankers Sacco, Kakuma Branch, is responsible for ensuring the ethical and sustainable administration of the Sacco’s loan portfolio. This role emphasizes security perfection, effective debt recovery, and risk mitigation while upholding Kenya Bankers Sacco’s commitment to ESG principles. The role supports the Sacco’s financial inclusion goals by facilitating fair debt collection processes, maintaining strong member relationships, and protecting the Sacco’s assets through compliance with environmental, social, and governance standards. A key target is maintaining a Portfolio at Risk (PAR) below 5% to ensure portfolio quality and sustainability.
Key Responsibilities:
ESG-Aligned Credit Administration and Security Management
- Loan Security Perfection: Ensure all loan security documentation is thoroughly verified and perfected in compliance with ESG-aligned credit policies before disbursement, reducing environmental and social risks associated with unsecured lending.
- Collateral Management: Oversee the collateral register, ensuring all pledged assets are accurately documented, protected, and monitored throughout the loan lifecycle, contributing to governance and portfolio transparency.
- Sustainable Security Monitoring: Continuously monitor the status of collateral to mitigate risks effectively, especially in the event of default, while balancing the member’s ability to recover assets sustainably.
Socially Responsible Debt Collection and Recovery
- Ethical Delinquency Management: Identify and contact members with overdue accounts, initiating timely, respectful collection efforts to reduce the social and financial impact of defaults on members.
- Repayment Negotiation and Financial Empowerment: Work collaboratively with members to negotiate realistic repayment plans that consider their financial circumstances and ability to repay, ensuring that ESG goals of financial inclusion and responsibility are met.
- Coordination with Ethical Debt Recovery Agents: Work closely with external debt recovery personnel, including auctioneers, in a way that aligns with Kenya Bankers Sacco’s ESG standards, ensuring transparent and ethical recovery processes.
Stakeholder Engagement and Member Support
- Member Counseling and Restructuring Support: Provide guidance and options for members in financial difficulty, including restructuring and refinancing options that align with ESG goals of member support and financial stability.
- ESG-Focused Stakeholder Communication: Maintain open, transparent communication with credit team members, the Credit Manager, and external agents, providing regular updates on debt recovery, security management, and member support initiatives.
Governance, Compliance, and Reporting
- Policy Adherence and Regulatory Compliance: Ensure all credit administration and debt collection activities strictly follow Kenya Bankers Sacco’s ESG-aligned policies, industry regulations, and ethical standards.
- ESG Reporting and Documentation: Maintain detailed and accurate records of all credit administration activities, debt collection efforts, and communications with members and external agents to support transparent reporting.
- Portfolio Quality Reporting: Prepare regular reports on loan security, delinquency trends, and overall collection performance, including progress toward maintaining a PAR below 5%, for review by the Credit Manager.
Qualifications and Skills:
- Education: Diploma or degree in finance, business administration, or related field.
- Experience: 2-3 years of experience in credit administration, debt collection, or loan security management, preferably within an ESG-conscious financial institution.
- Skills:
- Strong knowledge of credit management, debt recovery, and loan security practices.
- Proficiency with financial software and databases, particularly in tracking collateral and ESG reporting.
- Excellent communication, negotiation, and conflict resolution skills.
- Detail-oriented, highly organized, and committed to ESG principles in member support and ethical collection.
- Knowledge of local regulations, Islamic finance principles, and ethical debt recovery practices is advantageous.
- Language: Proficiency in Kiswahili and English, with additional languages (e.g., Arabic or French) as an advantage.
Working Conditions
- Primarily office-based within the Kakuma Branch, with occasional site visits required to coordinate debt recovery actions or verify security.
Key Performance Indicators (KPIs):
- PAR (Portfolio at Risk) Reduction
- KPI: Maintain a PAR below 5%, aligning with ESG goals of sustainable lending and effective credit risk management.
- Target: Ensure PAR remains under 5% by proactively managing delinquencies and engaging with members on repayment plans.
- Security Perfection Rate
- KPI: Percentage of loans with fully perfected security documentation before disbursement.
- Target: Achieve 100% security perfection on all loans requiring collateral, reducing financial and environmental risk.
- Collection Efficiency and Recovery Rate
- KPI: Percentage of delinquent accounts successfully resolved or restructured.
- Target: Attain a resolution rate of 80% for delinquent accounts, contributing to sustainable portfolio health.
- Timeliness of Debt Collection Actions
- KPI: Average time taken to initiate collection or recovery actions for overdue accounts.
- Target: Initiate collection actions within 3 days of delinquency, ensuring prompt response and minimal portfolio impact.
- Coordination Success with External Agents
- KPI: Effectiveness in coordinating with auctioneers and recovery agents in line with ESG standards, measured by successful recoveries and resolution time.
- Target: Achieve a 90% coordination success rate, ensuring all debt recovery actions align with ethical and sustainable practices.
- Collateral Management Accuracy
- KPI: Accuracy and completeness of collateral records and regular monitoring for ESG compliance.
- Target: Maintain a 100% accuracy rate in collateral register entries and updates, supporting transparent asset management.
- Compliance with ESG-Aligned Policies
- KPI: Adherence to Sacco policies and industry regulations, especially ESG-related guidelines.
- Target: Ensure 100% compliance, supporting ethical, socially responsible lending and debt recovery practices.
- Member Satisfaction with Collections Support
- KPI: Member satisfaction rating on debt collection interactions and support offered.
- Target: Achieve a minimum satisfaction rating of 85%, ensuring collection practices meet ESG goals of fair treatment and financial empowerment.
HOW TO APPLY:
If you are up to the challenge and possess the necessary qualifications and experience, send your application quoting the job title on the subject Credit Risk and Recovery to hr@kenyabankers.coop
CUSTOMER SERVICE EXECUTIVE - KAKUMA BRANCH
Job Description: Customer Service Executive – Kakuma Branch, Kenya Bankers
Position: Customer Service Executive
Branch: Kakuma Branch
Department: Customer Service
Reports To: Operations Officer
Location: Kakuma, Turkana County
Job Summary:
The Customer Service Executive will be responsible for delivering exceptional service to Sacco members, handling account openings, maintaining accurate documentation in the CRM system, and ensuring compliance with the Sacco’s Service Charter. This role is pivotal in enhancing member satisfaction, managing inquiries and issues, and supporting smooth operations through efficient account management and compliance.
Key Responsibilities:
- Customer Service:
- Provide a welcoming and professional service experience for all Sacco members and potential clients.
- Address member inquiries, complaints, and requests promptly and effectively, ensuring high levels of member satisfaction.
- Adhere to the Service Charter standards, ensuring timely and respectful communication with members.
- Account Management:
- Assist clients with opening new accounts, guiding them through the required documentation and verification processes.
- Educate clients on the different products and services available, ensuring they select the products that best meet their needs.
- CRM Documentation and Data Management:
- Record all client interactions, inquiries, and issues accurately and in a timely manner within the CRM system.
- Maintain and update member records in compliance with data protection and confidentiality requirements.
- Compliance and Service Charter Adherence:
- Ensure compliance with the Sacco’s policies, including KYC (Know Your Customer) standards and AML (Anti-Money Laundering) regulations during member onboarding.
- Follow guidelines and standards outlined in the Service Charter for response times, service quality, and member interactions.
- Cross-Selling and Product Promotion:
- Identify cross-selling opportunities and promote relevant Sacco products and services to members during interactions.
- Support members by explaining the benefits and features of additional products that align with their financial goals.
- Administrative Support:
- Assist with general administrative tasks within the branch as needed, including handling mail, managing appointments, and maintaining organized records.
- Generate and distribute regular reports on customer interactions, account openings, and service charter adherence.
Qualifications and Skills:
- Education: Diploma or Bachelor’s degree in business, finance, customer service, or related fields.
- Experience: 1-2 years of experience in a customer service role, preferably in financial services.
- Skills:
- Strong communication and interpersonal skills.
- Proficiency with CRM systems and Microsoft Office applications.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Knowledge of banking regulations and Sacco policies is an advantage.
Key Performance Indicators (KPIs):
- Customer Satisfaction:
- KPI: Member satisfaction score from feedback and surveys.
- Target: Maintain a satisfaction score of at least 95%.
- Service Charter Compliance:
- KPI: Timely response to member inquiries as per the Service Charter.
- Target: 100% adherence to response times and service standards.
- CRM Documentation and Accuracy:
- KPI: Accuracy and completeness of records in the CRM system.
- Target: Ensure 100% accurate entry of member data and interactions, with no documentation errors.
- Account Opening Efficiency:
- KPI: Timeliness and compliance in new account openings.
- Target: Open accounts within 24 hours of receiving complete documentation, with 100% KYC compliance.
- Compliance with Regulatory Standards:
- KPI: Compliance with KYC, AML, and other regulatory standards.
- Target: Achieve 100% compliance in all account management and documentation processes.
- Cross-Selling and Product Promotion:
- KPI: Number of successful cross-sells or product recommendations.
- Target: Generate at least 5 cross-sell opportunities per month.
- Issue Resolution Efficiency:
- KPI: Average time taken to resolve member inquiries and complaints.
- Target: Resolve member issues within 48 hours or escalate appropriately.
HOW TO APPLY:
If you are up to the challenge and possess the necessary qualifications and experience, send your application quoting the job title on the subject Customer Service Executive to hr@kenyabankers.coop
LOANS EXECUTIVE- KAKUMA BRANCH
Job Description: Loan Executive at Kakuma Branch – Kenya Bankers Sacco
Position: Loan Executive
Branch: Kakuma Branch
Department: Credit
Reports To: Credit Analyst
Location: Kakuma, Turkana County
Job Summary:
The Loan Executive at Kakuma Branch of Kenya Bankers Sacco plays a critical role in identifying potential loan clients, facilitating loan applications, conducting preliminary credit appraisals, and guiding members through financial management best practices. This role is essential for ensuring that loan applications are complete, compliant, and meet Know Your Customer (KYC) requirements before submission for full credit analysis.
Key Responsibilities:
- Client Identification and Loan Origination:
- Identify and proactively engage with potential clients who may benefit from Sacco loan products.
- Educate clients on available loan products, eligibility requirements, and application processes.
- Screen potential clients to ensure suitability and compliance with Sacco lending policies.
- Loan Application Assistance and Documentation:
- Guide members through the loan application process, ensuring all required documentation is complete, accurate, and meets KYC standards.
- Provide support to clients in understanding loan requirements and assist with gathering necessary documents.
- Review loan applications for completeness, compliance, and initial eligibility.
- Preliminary Credit Appraisal:
- Conduct basic assessments to determine the initial creditworthiness of applicants, ensuring the application aligns with Sacco credit policies.
- Submit applications to the Credit Analyst after verifying that they meet minimum credit criteria and supporting documentation is in place.
- Member Guidance and Financial Management Training:
- Educate and guide members on financial management best practices to enhance responsible borrowing and repayment.
- Address inquiries related to loan terms, repayment schedules, and financial management tips.
- Provide financial literacy training sessions to promote better financial decision-making among members.
- Compliance and Documentation Management:
- Ensure full compliance with Sacco lending policies, regulatory requirements, and industry best practices.
- Maintain accurate, compliant, and organized loan files to support transparent and efficient loan processing.
- Loan Disbursement Coordination and Monitoring:
- Support the loan disbursement process by ensuring members fully understand loan terms and repayment obligations.
- Monitor the performance of approved loans, conducting timely follow-ups on delinquent accounts to minimize loan defaults.
- Customer Relationship Management:
- Build strong, trust-based relationships with members by providing high-quality service throughout the loan process.
- Identify opportunities for cross-selling Sacco products that align with members’ financial needs and goals.
Qualifications and Skills:
- Education: Bachelor’s degree in finance, business, or a related field is preferred.
- Experience: Previous experience in a loan officer or credit-related role.
- Skills: Strong understanding of lending practices, credit analysis, and financial documentation.
- Communication: Excellent communication and interpersonal skills for member engagement.
- Technical Proficiency: Proficiency in financial analysis tools and loan management software.
- Attention to Detail: Detail-oriented with a commitment to accuracy and regulatory compliance.
- Market Knowledge: Familiarity with local market conditions and member financial needs.
Working Conditions:
- The job is typically performed in the Kakuma Branch during regular business hours.
- Frequent travel may be required to visit members and conduct on-site loan assessments.
Key Performance Indicators (KPIs):
- Loan Application Processing:
- KPI: Timeliness of processing loan applications.
- Target: Process loan applications within 48 hours from fulfillment of all compliance by the client.
- Credit Assessment:
- KPI: Percentage of successful loan assessments.
- Target:
- Maintain an 80% approval rate while ensuring credit quality.
- Maintain a 96% performance rate on approved loans
- Member Satisfaction:
- KPI: Member satisfaction surveys or feedback regarding loan services.
- Target: Achieve a satisfaction rating of 95%.
- Compliance and Documentation:
- KPI: Accuracy and completeness of loan documentation.
- Target: Maintain 100% compliant, accurate and organized loan files.
- Loan Disbursement and Monitoring:
- KPI: Delinquency rate and timeliness of follow-ups.
- Target: Keep PAR below 4%. Minimize delinquency and conduct timely follow-ups on delinquent accounts.
- Customer Relationship Management:
- KPI: Member retention and cross-selling success.
- Target: Improve member retention and cross-sell relevant Sacco products.
These KPIs are designed to evaluate the performance of the Loan Officer at Kakuma Branch, ensuring efficient loan processing, member satisfaction, and compliance with lending policies.
HOW TO APPLY:
If you are up to the challenge and possess the necessary qualifications and experience, send your application quoting the job title on the subject Loans Executive to hr@kenyabankers.coop